Policy:
Refund Policy Logo Design
We guarantee your full satisfaction or your money back. There is a $40 administration fee for all logo refunds. The refund policy will not take effect in any of the following events:
- If you have approved your logo design
- If work was commenced on one of your samples and 3 or more logo design changes were effected at your request
- If the party for whom the logo is being designed closes, or changes its name, or changes its activity If the project was cancelled for reason(s) unrelated to the logo design of ebentley Studio
- If you do not communicate with ebentley Studio for more than four months following the submission of the logo design
- If other design companies were hired to work on the same logo design project at the same time
Web Design
We guarantee your full satisfaction or your money back. There is a $60 administration fee for all web refunds. The refund policy will not take effect in any of the following events:
- If you have given the final approval on your web design If work was commenced on one of your samples and we started doing the conversion
- If the party for whom the website is being designed closes, changes its name, or changes its activity request
- If the project was cancelled for reason(s) unrelated to the project undertaken with ebentley Studio
- If you do not communicate with ebentley Studio for more than two months following the signing of the design contract
Print Design
We guarantee your full satisfaction or your money back. There will be a predetermined non-refundable amount (based on the project) for administration fee on all Print design refunds. The refund policy will not take effect in any of the following events:
- If you have given the final approval on your print design
- If work was commenced on one of your samples and we started doing the conversion
- If the party for whom the design is being designed closes, changes its name, or changes its activity request
- If the project was cancelled for reason(s) unrelated to the project undertaken with ebentley Studio
- If you do not communicate with ebentley Studio for more than two months following the signing of the design contract
How the money will be transferred
If you have paid using your credit card – the money will be transferred back to your credit card account. It may take up to 6 business days before the money will appear on your account. If you have paid using a check or a money order your refund will be sent to you by check.
We accept the following forms of payments:
